Support

How can we help?

Most answers are below. If you’re stuck, email us and a real person will reply.

Email support valleurtrack@gmail.com We aim to reply within two business days (Australian time).

Reset your password

Open Valleur and go to the sign-in screen.
Tap Forgot password and enter your email.
Open the email from Valleur and choose a new password.

No email? Check your spam folder, then email us.

Delete your account

In the app, go to You → Settings → Account & data → Delete account. Your account and data are deleted, as set out in our Privacy Policy.

Want a copy first? Export your workouts as a spreadsheet from the same screen.

Report content or a person

Tap the … menu on any post, profile, comment or photo and choose Report. You can block someone from the same menu.

We review every report within 24 hours.

For trainers

Switch on trainer tools in the app under You → Coaching, share your trainer code with clients, then coach them on the web at coach.valleur.com.au with the same account.

Clients choose view-only or view-and-edit access, and can change it at any time.